ITExamDump의ISEB인증 BH0-012덤프는 몇십년간 IT업계에 종사한 전문가들이ISEB인증 BH0-012 실제 시험에 대비하여 제작한 시험준비 공부가이드입니다. ISEB인증 BH0-012덤프공부가이드로 시험준비공부를 하시면 시험패스가 쉬워집니다. 공부하는 시간도 적어지고 다른 공부자료에 투자하는 돈도 줄어듭니다. ITExamDump의ISEB인증 BH0-012덤프는 ISEB인증 BH0-012시험패스의 특효약입니다.
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시험 번호/코드: BH0-012
시험 이름: ISEB (The Foundation® ITIL (2012 Onwards) )
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업데이트: 2013-11-18
ISEB인증 BH0-012시험은 IT인증자격증중 가장 인기있는 자격증을 취득하는 필수시험 과목입니다. ISEB인증 BH0-012시험을 패스해야만 자격증 취득이 가능합니다. ITExamDump의ISEB인증 BH0-012는 최신 시험문제 커버율이 높아 시험패스가 아주 간단합니다. ISEB인증 BH0-012덤프만 공부하시면 아무런 우려없이 시험 보셔도 됩니다. 시험합격하면 좋은 소식 전해주세요.
IT업종 종사자분들은 모두 승진이나 연봉인상을 위해 자격증을 취득하려고 최선을 다하고 계실것입니다. 하지만 쉴틈없는 야근에 시달려서 공부할 시간이 없어 스트레스가 많이 쌓였을것입니다. ITExamDump의ISEB인증 BH0-012덤프로ISEB인증 BH0-012시험공부를 해보세요. 시험문제커버율이 높아 덤프에 있는 문제만 조금의 시간의 들여 공부하신다면 누구나 쉽게 시험패스가능합니다.
ITExamDump는 많은 분들이ISEB인증BH0-012시험을 응시하여 성공하도록 도와주는 사이트입니다ITExamDump의 ISEB인증BH0-012 학습가이드는 시험의 예상문제로 만들어진 아주 퍼펙트한 시험자료입니다. ISEB인증BH0-012시험은 최근 가장 인기있는 시험으로 IT인사들의 사랑을 독차지하고 있으며 국제적으로 인정해주는 시험이라 어느 나라에서 근무하나 제한이 없습니다. ITExamDump로 여러분은 소유하고 싶은 인증서를 빠른 시일내에 얻게 될것입니다.
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NO.1 Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C
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NO.2 Implementation of ITIL service management requires the preparation and planning of the effective and
efficient use of "the four Ps." What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, problems
C. People, process, products, partners
D. People, products, perspective, partners
Answer: C
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NO.3 Which one of the following is NOT part of the service design stage of the service lifecycle.?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the
service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A
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NO.4 Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during
design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B
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NO.5 Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Answer: B
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NO.6 Which one of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Answer: D
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NO.7 Which one of the following activities are carried out during the "Where do we want to be?" step of the
continual service improvement (CSI) approach?
A. Implementing service and process improvements
B. Reviewing measurements and metrics
C. Creating a baseline
D. Defining measurable targets
Answer: D
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NO.8 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A
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NO.9 Which one of the following is the BEST description of a service level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each party
B. An agreement between the service provider and an internal organization
C. An agreement between a service provider and an external supplier
D. An agreement between the service provider and their customer
Answer: D
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NO.10 Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
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NO.11 Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
D. Ensuring that all operational services are recorded in the service catalogue
Answer: B
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NO.12 What is the name of the group that should review changes that must be implemented faster than the
normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
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NO.13 Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C
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NO.14 What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C
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NO.15 Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Service design
B. Service transition
C. Continual service improvement
D. Service operation
Answer: A
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